Frequently Asked Questions

Frequently (and not so frequently) Asked Questions

What are the differences between SD & HD video?
Since this is one of our most frequent questions, we’ve given the answer it’s own page. SD vs HD Video

What typically takes place on my wedding day?
Another frequent question, the process is described here.

What kind of equipment do you use?
We use the same high quality equipment regardless of the package. Some of our main equipment includes: Sony & Canon High Definition Cameras, Sennheiser Wireless Microphones, Zoom Audio Recorders, and Bogen-Manfrotto Tripods & Heads.

I'm not sure of our timeline yet. How do I know which package to book?
If you're not sure of your wedding day timeline, don't fret. We only require a down-payment and a signed contract to reserve your date. We'd be happy to share ideas with you on how to organize your day to maximize your coverage.

How do you determine your package prices?
We generally spend 60-80 hours on a typical production in addition to the wedding day. And, considering that we both work other regular full-time jobs, our evenings and weekends are consumed with attending and editing weddings. If we didn’t enjoy what we do, we wouldn’t be able to do it for the price alone.

I found a videographer for half the price. Will you match their price?
We highly recommend you shop around to find the best videographer for you. During your quest we’re sure you’ll find similarities and differences (hopefully good ones) between videographers. Our packages are value-minded, yet competively priced. We believe we offer a high quality product at a price that's unmatched. If you find a videographer at a price point you’re comfortable with, by all means, go with them. However, if the videographer offers a similar package for half the price, make sure you know what you’re getting. What kind of equipment do they use? Are they just starting out? Do they have high quality samples? Do they have referrals? We’ve answered these questions and more in our Choosing a Videographer Guide.

When will I receive my video?
Editing is a lengthy process. Not only is the actual process of editing video time consuming, but we take the time to make sure each video meets our high production standards. Weddings are edited in the order in which they take place, and could take up to 14 weeks to complete. Keep in mind that once July rolls around, there are at least 5 or 6 weddings that need to be completed before we get to the July weddings. Then the same for August, then for September. We are proud of the quality of our videos and our brides would tell you it’s worth the wait.

Is there any way to share my video on the web?
Yes. If your package includes a highlight video, we will provide an online link for you to share with family and friends. Other packages include the option of uploading your entire wedding video online.

Who will show up at my wedding?
We sure hope all the guests you invited show up (and the groom). Jokes aside, Teal Videography is a small independent videography company. We do not outsource our videography projects as do many of our competitors.  Tom and/or Melisa will be the videographer at your wedding. Occasionally, we will bring along an assistant, however, it is totally dependant upon your package and wedding requirements. All weddings are edited by Tom.

What is your payment policy?
A 25% non-refundable deposit is required to reserve your date. The remaining balance is due two weeks before the wedding. We accept cash, checks, and credit cards.

Can I order additional/replacement DVDs?
Absolutely. We keep a copy of your production master on file if you would like to purchase additional DVDs. In the unlikely event that a DVD should malfunction (we test every DVD before we send them out to avoid any problems) we would be happy to send you a replacement copy.

Can I alter my package before the wedding?
Yes and no. We are a small two-person company. We make our booking decisions based on the signed contracts we have received.  We turn down couples after we have booked your time and day. Once the contract has been signed, we are unable to reduce your package. We can add to it, or perhaps provide substitutions, but we cannot lower the price. We price our packages to reflect the amount of time required to complete your video, and to justify the investment in equipment. We never would have written this policy, but we’ve just had too many instances of couples reducing their packages at the last minute or the day of the wedding. We will, however, continue to work with our couples on a case by case basis.

Have a question not answered here? Please call or send us an email.